How I Got an Item Replaced through Shopee

I started online shopping several years ago when Zalora started their business in the Philippines. They offered free shipping then with no minimum amount of purchase so I ordered the cheapest shirt they sold and I got my order the following day. I have been ordering online since then. I even ordered from merchants on Facebook where I had to deposit my payment first before getting the item. I even ordered my camera online where I had to asked the merchant to refund me because the item was not yet on stock. I was at the mercy of the degree of honesty of the merchant. The amount was returned in full. Yes, the Php 26,000 I deposited to their account. Shoutout to DBGadgets!

I have never encountered receiving an incorrect item until a month ago. I ordered a foundation from L’Oreal’s official store on Shopee. (Why I ordered makeup is another story.) I was surprised to get a box that is bigger than expected. When I opened this is what I got.

A hair dye.

I do not color my hair. I had no use for this. I was already imagining the inconvenience I have to go through. I should have bought the foundation from the mall.

This is what I have to go through to get this replaced.


I was bent on just returning the item and getting a refund since there is no option for replacement. I immediately clicked on the return/refund button in Shopee. I printed the return slip that looks like this.

I was given three days to return the item through MLhuillier. I found the time to go to MLhuillier only on the second day after I printed the return slip. When I was already at MLhuillier trying to hand the package, the staff told me that they no longer accept returns. So I went home thinking if I should start dyeing my hair. hahaha

But I knew that it was not my fault that they delivered incorrectly and that I deserved to be refunded if they could not replace it.

So I emailed Shopee. I anticipated that I would not get a prompt response since they only promised to reply within 24 hours. The system only allows me to return within 3 days and my item’s due date is the following day.

I called the hotline. It was busy. So I used that chat option in the app. In just a few seconds of waiting, someone was replying for Shopee. I went as far as going to another MLhuillier branch as suggested and still the return was not accepted. The customer service agent on the other end assured me that I will not pay for shipping back the item. They would just arrange in their end how to go about the retrieval of the item given that MLhuillier no longer accepts them.

While I lodging my complaint to Shopee, I also sent a complaint to L’Oreal thru chat . Knowing that it was their mistake, they offered to replace the item.

They said they would arrange the retrieval of the item and replace it with the correct one. For this to happen, I had to cancel my refund request and just arrange everything with the seller (L’Oreal). As a precaution, I extended my Shopee guarantee as a protection. “Shopee Guarantee is a feature that protects buyers and sellers against fraudulent transactions to keep mobile shopping and selling safe and easy. Shopee Guarantee protects users by withholding the payment to Sellers until the Buyer confirms the receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller.” By extending, I still have the option to have the product refunded.

Three days after arranging this, the courier came to pickup the item. By this time, the Shopee guarantee extension already expired. The item is no longer with me and I can no longer refund if they fail to deliver the replacement. It was a 485-peso risk. I was willing to risk it to check how reliable they are. I had only 485 pesos to lose but L’Oreal will lose future sales from me if they fail to replace.

I kept asking for updates to let them know I am still waiting for the replacement.

Lo and behold, I got the item on February 27, 25 days after I ordered it.

Shopee and L’Oreal get virtual brownie points from me for giving me feedback every step of the way.

While I may have a positive outcome with my experience with online shopping, I cannot guarantee all sellers are like this. I am just sharing to let you know that replacement of online order is possible and there are several channels you can course through the complaint.

Achieving Little Things While Watching TV

Watching TV can be a great way to relax and unwind after a long day, as well as being an excellent way to spend time with the family. It’s easy, however, to spend a lot of time lost in your TV set and not really achieving much. Learning to multitask, however, can be a good way to make some improvements to your health, well-being and more without missing out on your favorite shows.

Put your multitasking skills to good use with these simple things you can do while watching TV to achieve something great with your day.

women's blue denim jacket
Image Credit: Unsplash under Creative Commons

Start a blog

Ever wanted to start your own blog? What’s holding you back? There are plenty of blogging tips you can follow to get started and help you enjoy writing your own blog. Blogging can be a fun and creative outlet for you to discuss the things that you’re interested in, and it can be easy to get writing while you’ve got the TV on in the background. Choose a niche, start jotting down some ideas and get writing to get your blog off the ground to embrace a fantastic new hobby.

Earn money from surveys

Want an easy way to earn money? Getting paid to do surveys can be a quick and easy money earner that you can do in front of the TV, while travelling or while you’re out walking. Websites like Surveyjunkie can provide you with short and simple surveys that can help you boost your income or help you earn funds to treat yourself with. Make sure you review your chosen platform carefully to ensure it’s legitimate and won’t leave you wasting hours of your time for nothing.  

Do some exercise

Working out while watching TV is a great way to multitask. By doing short 30-minute workouts, you can improve your fitness, reduce your stress levels and won’t have to eat into the rest of your day to fit in exercise. Mix up your workouts with a range of cardio, strength and stretching moves to help you become fit and strong.

Pamper yourself

We all need some time to relax, and pampering yourself in front of the TV can be an enjoyable way to spend your evening. Give yourself a facial, use a face or hair mask or a DIY mani-pedi as a little treat that can help you unwind and ease the stresses of the day.

Write letters

Instead of writing emails or texts to loved ones, why not spend time writing some old-school correspondence and sending some letters instead? A little note in a card or a longer letter to family and friends can brighten someone’s day, and can also be relaxing for you too. We spend so much time on our phones or online that some classic correspondence can help you break out of the tech bubble for a little while.

There are so many great ways you can kill two birds with one stone and enjoy doing something a little different when you’re watching TV. Why not start tonight by settling down in front of the TV and achieving something great with your evening?

Suggestions For Experiencing Europe

Photo by JoaquinAranoa from Pixabay

One continent that features highly on almost everyone’s list is Europe. The reason for that is that there are so many countries to visit and so much of the world’s history set across these 50 countries. Here we are going to take a look at some the most popular and easy to navigate places to visit in Europe, but that doesn’t mean you should discount the likes of Stockholm in Sweden and Prague in the Czech Republic. So here are some suggestions for your trip to Europe.

Italy

First of all, we are going to start with one of the places in Europe with the richest of histories and one of the heaviest influences on the rest of the world, Italy. And when you discuss Italy, it is impossible to not start with the food. You have, no doubt, had pizza and pasta by now in your life, but you haven’t had it the way Italians do it at home. The pride and passion they put into their food is second to none, so make sure you are ready to get stuck into the local cuisine as soon as you arrive

One of the big questions when visiting Italy is where to go? Well, that choice really depends on what you are looking for. Two of the most popular tourist attractions in Europe, not just Italy, are Rome and Venice. Both are steeped in history and cultural significance, with the former being 100 small islands connected by canals and bridges. Rome is the capital of Italy and prides itself on taking you on a journey through the Roman era right up to the modern day with the Colosseum and Forum just two of the monuments still standing.

Meanwhile, for those of you looking for a taste of the ocean life then you might want to hire a driver from WhereToRome and get yourself cruising along the Amalfi coast.

Photo by Walkerssk from Pixabay

Spain

Much like Italy, Spain has a lot to offer tourists outside of its main attractions. There is a gluttony of cities and towns to visit that you could just keep coming back for more. This time we are going to focus on the mainland, but don’t forget the Canary Islands off the coast of Africa. The likes of Tenerife, Gran Canaria, and Lanzarote have lots to offer. The same applies to a lot of mainland Spain, from the countries capital Madrid to the capital of one its regions, Sevilla in Andalucia.

But for now, we are going to look at Barcelona. There is a reason that this part of Catalunya is so popular all year-round, and it isn’t just the weather. The merger of city life with the beach is one that tourists and locals love equally. There are few places in the world where you can be in the hub of the action of a major city only to be feeling the sand in your toes within a few minutes. Barcelona is famous for many things from its football team to La Rambla, but one major recommendation is to get up into the Gaudi Park. Not only will you see some of the wonderful works of this great Spanish artist, but you will also be offered views of Barcelona as a whole that just can’t be beaten.

3 Things You Need To Know When Visiting Australia For The First Time

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Who wouldn’t want to visit the ‘land down under?’ Australia is the place for your bucket list dreams, with over 10,000 beaches to relax in, a diverse cultural heritage to discover, and some of the greatest cities in the world. Wildlife lovers will want to get up close and personal with the kangaroos and koalas, and for those looking for a more active holiday, there is the Outback to explore, and underwater adventures in the Great Barrier Reef. In short, Australia is a fantastic place to visit, and we have only just touched the surface with the country’s highlights. Here are some other reasons why you really should put Australia on your bucket list.

However, if you are planning on visiting Australia, there are a few things you need to know before arrival.

#1: You need to know that Australia is huge!

Don’t assume you can see all of Australia during your one week’s vacation time a year. Flying from Brisbane to Perth, for example, will take you five hours! And if you’re driving that particular journey, you’re looking at a three-day trip. Unless you are planning on backpacking around Australia for a good six months or so, we recommend you pick one area to visit and explore all that is on offer.

So, if you’re looking for a beach holiday, we recommend the Gold Coast, with its magnificent coastlines and ample surfing opportunities. If you want to get the Outback experience, learn more about Australia’s indigenous lifestyle, and see a few kangaroos, we recommend a stay in Alice Springs. Or if you’re looking for fun in the city, with stores galore and a bustling nightlife, we recommend you hire a car from Bayswater Car Rentals and see what Sydney has to offer you. Think about what you want from your travels, do your research, and then plan your route accordingly.

#2: You will need to ignore the myths

Let’s debunk a few of the common myths about Australia so you aren’t taken by surprise when you visit. For starters, let’s talk about food. It’s not all about throwing ‘shrimps on the barbie,’ no matter what you have seen on your television.There are all kinds of traditional foods in Australia, some a little unusual – Witchetty Grubs, fried crocodile – and some a little more common – meat pies, and fish and chips. You owe it to yourself to explore the culinary delights on offer, but don’t expect a barbecue around every corner.

Another misconception is that Australia is a dangerous place to visit. Sure, there are crocodiles and snakes in the country, but you are unlikely to bump into one unless you are exploring away from the mainlands. Australia is actually considered to be a very safe travel destination, but as with any country you aren’t familiar with, it’s still worth adhering to a few safety tips, especially if you are traveling solo.

#3: You might never want to leave

Don’t be surprised if you’re tempted to throw away your return ticket home. When visiting Australia, you will soon discover why many people decide to uproot themselves and move there. The air is fresh and clean. The people are laid back and friendly. The climate is hotter than in most countries. And with the golden sandy beaches, tropical rainforests, and simply stunning mountain ranges, Australia is also one of the most beautiful countries in the world. And did we mention the kangaroos and koalas? You will have a fabulous time, no matter where you are in Australia, so get ready for a few tears IF you do decide to make that return journey home.

Thanks for reading!

Active Holidays to Change Your World View


The best thing about traveling is that you can enrich your life by discovering new ways to live. Whether you are visiting a beach paradise or the coldest, most northerly reaches of the planet, what you see and what you learn will have a lasting impact on the way that you perceive the world and your place within it.

Of course, for most people, traveling is almost always within the confines of a holiday. While you might dream of traveling as a lifestyle choice, the reality is that, unless you are willing to work as you go, you will inevitably have to make do with snatches of travel. And, it has to be said that if you are planning a holiday, you are much more likely to want to relax in Libjo than go somewhere freezing!

But before you close your mind to alternative options, think about what you want from a holiday. To relax is definitely one of the reasons we go on holiday but we tend to travel because we want to be diverted by the new. So, instead of lying on a beach for 2 weeks, reading trashy novels and occasionally looking up at the view, here are a few more active holidays you might like to try in between.  

Image Credit: Pixabay

Enter the Ice Caves

Iceland is a fascinating country, cold and ice-covered throughout much of the year and yet the active volcanoes that form the island provide hot springs just perfect for bathing and swimming. Weirdly, this geothermal activity means that the people of Iceland don’t need to heat their water for use at home, they actually need to let it cool. As geology goes, this is the kind of island you can definitely get on board with!

The landscape of Iceland is incredible. Not only are the glaciers simply stunning but the ice caves are certainly worth exploring. Taking a day to take a tour with Katlatrack is a really good way to see some of the more exciting areas as well as get to know other tourists if you are traveling alone.

The ice caves are, as you would expect, made with ice but what you might not realize is just how unbelievable they are inside. As the ice shifts and changes, the light alters too bringing a kind of ethereal energy to the caves. Of course, the ice is melting and reforming all the time so while you are perfectly safe to enter with a guide, you will never see the same cave twice.

Every day is a new experience here.

Image Credit: Pxhere

Walk the PCT

The Pacific Crest Trail has gained a lot of popularity as Wild, a memoir written by Cheryl Strayed, opened up the idea of walking as a means to heal oneself. Her idea was that if she walked the trail alone, she would have the time to come to terms with herself and her life as well as learn what it really means to be independent.

Though you probably aren’t looking for answers to such fundamental questions, the trail is still an extraordinary opportunity to get into the wilderness. Reaching all the way from California to the Canadian border, the PCT offers everything from icy mountains to dry desert. While you may not be up for spending months walking the whole distance, there are plenty of day trip options and equestrian routes that may appeal.

Taking some time away from society and entering the wild doesn’t appeal to everyone but if you are willing to rough it, you will be rewarded. Here on the trail, the stars are clear and beautiful and, without the constant noise of roads, you will hear so much more of nature. This can be quite an addictive space so do give yourself time to enjoy a new perspective. And if you do want to go for a longer period, do read up on a few tips before you get started.

Image Credit: flickr

Dive the Red Sea

SCUBA diving is probably the only way to truly explore a world that would otherwise remain completely hidden from view. The ocean is full of life that can astonish us and fill you with a sense of wonder from the fish that swim around the reef to the bioluminescent plankton that look like fireworks when you wave your hands.

There are a few locations you really should visit if you are a competent diver interested in the Red Sea. To get to some these locations you will need some experience and a few qualifications but this is well worth the extra effort. While there is plenty to see in the first few meters of water, if you want to see a wreck like the Thistlegorm or dive the Blue Hole, you will need to go deeper.

The Thistlegorm is a shipwreck from the second world war. The ship went down almost vertically with its anchor leaving a wreck that has remained almost intact. What is amazing about this particular site is the insight it provides to that particular time. The ship contained tanks, motorcycles and even rubber boots intended for the troops on land. Seeing all the materials of war on the sea bed where there is such peace is a strange contradiction – as are the moray eels and octopi hiding in the wreckage!

Another must-see site is the Blue Hole near Dahab. This collapsed sea cave is incredible and, descending down El Bells and gradually swimming up next to the reef wall is an unbelievable experience. Larger fish sometimes come to play with divers from the open ocean to one side but do keep an eye on the wall for brightly colored nudibranchs.

Wherever you go, you must allow yourself the opportunity to see and do something that will change your perspective. Whether you intend to find peace or be amazed by something, any of these places should be on your bucket list. Actually, scratch that – put all 3 on your bucket list. Now you just have to decide which one you are going to do first!

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